Reference

Our Legal Position and What It Means for Your Account

Access to cie4d depends on local law and is available only where local regulations in your region permit. This page sets out how we handle your account data, what terms govern your use of the platform, and how to reach us when something needs…

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cie4d Our Legal Position and What It Means for Your Account
ACCOUNT SECURITY DETAIL

How We Protect Data, Cookies and Account Access

Our approach to account security and data handling is practical and specific. Below are the six areas we actively manage on your behalf — from how cookies work in your browser session to how we handle a formal data-retention request linked to your GoPay or DANA wallet history.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies are optional.

Account Data We Hold

We store your registration details, transaction history (including DANA, OVO and GoPay records), login timestamps and device identifiers. We do not store your full e-wallet PIN or password.

Data Retention Period

Account data is retained for as long as your account is active, plus a further period required by applicable regulations. If you close your account, transactional records may be held for the regulatory retention period before deletion is processed.

Account Security Practices

Login to cie4d includes an OTP verification step sent to your registered mobile number. If you suspect unauthorised access, use the 'Secure My Account' option in Account Settings immediately — this logs out all sessions and freezes outgoing transactions pending…

How to Request Changes

To correct inaccurate account information — including your registered wallet ID for OVO or GoPay — submit a request through live chat or the in-account help ticket system. Changes to payment details require identity verification before they take effect.

Who Handles Your Legal Request

Formal legal requests — data access, data deletion, objection to processing — are handled by a dedicated team separate from general support.

LEGAL CONTACT PATHS

How to Reach Us for Legal and Policy Matters

If you have a question about your rights under our privacy policy, want to request a copy of data we hold, or need to flag a legal concern, our support team is the right first step. We handle legal and account queries separately from general gameplay questions so that formal requests get routed correctly and responded to promptly. Reach us through any of the channels below.

Team online

Live Chat Support

Open the chat widget from any page in the lobby. For legal or data queries, type 'legal request' at the start of your message so our team routes it to the right person. Available around the clock for account holders.

Email for Formal Requests

Send formal data-access or deletion requests to our support email address listed in the account help section. Include your registered account ID and the specific action you are requesting. We respond within a reasonable timeframe.

In-Account Help Centre

Log in, go to Account Settings, and open the Help section. From there you can submit a written request about your data, cookie preferences, or account status. The ticket is logged against your profile automatically.

Common Questions About Our Legal Terms and Your Rights

Below are the questions we see most often when account holders want to understand how our legal terms work, what rights they have over their data, and what happens to their account and payment records. Each answer reflects how we actually operate — not a generic policy statement.

Access depends on local law and is available only where regulations in your area permit. We do not make a universal availability claim. You are responsible for checking whether using the platform is lawful where you are located before opening or continuing to use an account.

We collect your name, contact details, registered mobile number, and any e-wallet identifiers you link — such as your DANA or OVO account reference. We also log device identifiers and IP addresses at login. Full detail of what is collected is in our privacy policy, accessible from the account settings page.

Send a data-access request via live chat (type 'legal request' first) or by email with your account ID included. We will compile your account data — including transaction logs for DANA, OVO and GoPay transfers — and send it to your registered contact. Processing takes a reasonable period after identity is confirmed.

Yes. Submit a deletion request through live chat or the in-account help ticket. We will delete personal data that is not subject to a legal retention obligation. Transactional records tied to your GoPay or DANA history may be kept for the period required by applicable regulations before they are removed.

Transaction records — including transfer references for DANA, OVO and GoPay deposits — are retained for the regulatory period even after account closure. You can request a copy before closing. After the retention period expires, those records are deleted as part of our standard data-lifecycle process.

Open a live chat or submit a help ticket from Account Settings. Corrections to payment wallet IDs — OVO, GoPay or DANA references — require identity verification before the change is applied. Standard profile details like your mobile number can be updated after OTP confirmation in Account Settings.

We update our terms when legal obligations or operational requirements change. The updated version is published on this page with the effective date. We aim to notify account holders via the in-lobby notification centre for material changes. Continuing to use the platform after the effective date counts as acceptance of the updated terms.

We use session cookies for login continuity, functional cookies for lobby preferences, and optional analytics cookies. You can manage cookie preferences from the cookie settings link in the site footer. Turning off optional cookies does not affect your ability to log in or process DANA, OVO or GoPay payments.

Contact us immediately through live chat, marking the message 'legal request', or send a formal email with your account ID. Our dedicated legal-request team will review the concern and respond. If you are not satisfied with our response, you may escalate to the relevant data authority in your jurisdiction.

No. Linking a wallet for deposits means we receive a transfer reference and confirmation from the payment provider — we do not gain access to your OVO, GoPay or DANA account balance, history or credentials. Your wallet PIN and login are never shared with or visible to us.

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